Question 1

How many hours of coverage do you provide?

Accepted Answer

We provide from 6 to 12 Hours.

You can customise it so the 6 Hour Package, can increase to 8.
We do charge an additional $300 per additional hour on top of any package you choose.

Question 2

What's the process in booking you?

Accepted Answer

1. Head on over to our booking page. 
2. Leave your information down, including Wedding Date.
3. We will reply with the Package / Pricing List.
4. If you're happy to book us in, pick a package and let us know .
5. We will leave the date secure for you for 7 days to sort out Payment. (50% Non-Refundable Deposit)
6. Once the Payment is made and Contract (Digital) is signed. 
7. We lock in the date, securing your day to be filmed by us!

Question 3

Can we choose the music for the video?

Accepted Answer

If you'd like to yes, absolutely!
If the song is copyrighted (E.G Brunos Mars, Lady Gaga etc.), please do be weary that posting anywhere online (Facebook, Youtube, Instagram) could mute your Video.

If you'd like US to pick the music,
Our style is based on very cinematic music and we like to keep the video centred towards the Wedding day and the video more of a story.

Question 4

Why does it say (Conditions Apply) for Drone Coverage?

Accepted Answer

Drone Coverage, especially in Canberra can be very strict in some areas.
Therefore it restricts us to fly and sometimes can be fined.

Question 5

Do you provide Raw Footage?

Accepted Answer

For the 6 to 8 Hour Package, 
You will have to pay an additional $400 for Raw Footage.

For 10+ Hour Packages, it is provided for free within the package. 
This Raw Footage allows you to make any means with the footage, using it for your own rights to use.

Please do know that when we provide the Raw Footage, it is shot in a certain format that will make the colours unsaturated and very flat. This is for us to be able to have the creativity while editing.

Question 6

What is your cancellation or refund policy?

Accepted Answer

We do require a 50% Non-Refundable Deposit (This Deposit will Lock-In your Date). 
And Remaining 50% Deposit due on the week of the Wedding.

If the Wedding is Cancelled, the 50% Deposit remains as it is, as Non-Refundable.

Question 7

Can we customise a package?

Accepted Answer

Yes and No,

Let's say you would like to Pick our Marquise Package (10 Hour Package), but like to reduce hours to 8. That is absolutely fine.

Amount of Videographers; No. 
We like to maintain the quality of our work and providing services of extra Videographers on the day allows us to make sure our coverage does not miss a thing. And it definitely will help you out too!

Faster Deliverable Time;
Only faster deliverable time we offer is the Same-Day Edit. Apart from that, we do require 6 - 12 Weeks of time.

Question 8

How do you handle changes to the schedule on the wedding day?

Accepted Answer

Let's say you booked us in for 8 Hours. However your schedule runs overtime, we will charge an additional X amount of hours required needed.

You may ask us on the day of the wedding before we complete if you're happy with us to go, OR if you'd like to extend us, if you do plan to extend us, it is an additional $300 per hour. (cannot be broken down to minutes)

Question 9

What is your average turnaround time for a Wedding Video?

Accepted Answer

Our average turnaroun time for a Video is around 6 - 12 Weeks. 
As we do have many weddings and I (aka Luwyl the Owner of We Are One) will be the one personally editing.

However, if you would like, we do offer Same-Day Highlight Video Edits for an additional ($950)

FAQ